Why Our Fee Is Not a Medical Package

Two kinds of money, deliberately kept apart

There is money that goes to a hospital for medical care. There is money that goes to a service for logistics: a car, a room, an interpreter, somebody standing in a queue at 7am so you do not have to.

These are different purchases with different risks, and we keep them visibly separate. Hospital medical fees are paid by the patient directly to the hospital. Our fee covers the non-medical side only.

This is not a legal formality. It is the structure that makes the rest of what we say checkable. If we bundled both into one number, you could no longer tell whether a quoted price reflected your treatment or our margin, and neither could we.

What the fee does buy

A base figure of USD 13,000 covers up to seven days of non-medical support for one agreed visit: airport arrival and departure arrangements, coordination of accommodation and local transport, practical language support, help navigating registration and the day's logistics within hospital rules, a named local coordinator, and support for whoever is travelling with the patient.

The minimum fee applies even if the stay ends up shorter. Additional days, and anything outside the agreed scope, are quoted separately and only after you have agreed to them in writing.

What the proposal will list, and what anything not listed is not.

What the fee cannot buy

No part of it purchases treatment, a particular doctor, priority access, a better outcome, or a shorter wait.

It also does not purchase a clinical opinion. If you ask us whether surgery is appropriate for you, the honest answer is that we do not know and are not qualified to say. That answer does not change because you have paid us.

• Not included: medical consultations, examinations, procedures, surgery.
• Not included: medical interpretation requiring clinical qualifications. If your appointment needs a qualified medical interpreter, that is arranged properly and separately.
• Not included: any judgement about your diagnosis, your treatment plan, or whether you should travel at all.
• Not included: a guarantee that any hospital will accept you, or that any particular appointment route is open to you.

Why seven days, and why that is not a treatment window

Seven days is the length of the service we can deliver reliably with a local team: arrival, the first appointments, the practical work around them, departure. It is a statement about logistics.

It is not a claim that treatment, recovery, or fitness to return home will be completed inside seven days. For some procedures that would be implausible. For others it might be possible, but it is a determination for your treating doctors, made after they have seen you — not something a service can promise in advance.

If a facilitator tells you that you will be treated and fit to fly within a fixed number of days before anyone has examined you, treat that as a sales claim, because that is what it is.

What a written proposal should contain

Before you commit to anything, you should have a document that states the service scope, the price, what is excluded, what third-party costs (hotel, transport, interpreter) are estimated at, and who is responsible for what.

If a number is not in that document, it is not included. That sentence is the whole point of the document.

Our own proposal is written before any payment, and you decide after reading it. If it is not what you expected, the correct response is to not proceed — and we would rather you did that than book something you do not understand.