Damage & Replacement
Glass is heavy and it travels a long way. If something goes wrong in transit, we take care of it.
Our promise: if your piece arrives damaged, or if it doesn’t match your approved preview, contact us with photos of the package and the product and we will remake it free of charge — including shipping. No need to return the piece unless we ask you to.
So we can file a claim with the carrier while the shipment is still recent. Photos of the packaging are what make that possible — please keep the box until you’ve heard back from us.
Email info@onsightverify.com. A real person answers.